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Alert

The Bradford West Gwillimbury Public Library is closed until further notice. While our building is closed, please feel free to explore our Databases and eResources from the comfort of your home.

 

For more information and resources regarding Coronavirus, trust these reliable sources of information.

 

In crisis? Please call 1-833-456-4566.

Update to Curbside Pick Up

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We are working to get you material faster. We now have convenient email notification for when your items are becoming available and you no longer need an appointment to pick up materials. Please read over the information below for all the details on how to use the BWG Library's Curbside Pick Up service.

Process for Curbside Pick Up

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  • Place reservations on the materials you would like to pick up through the Library Catalogue. If you need assistance call 905-775-3328 ext. 6109 for help. If you do not know how to access your account, or place a reservation, please email bwgcirc@bradford.library.on.ca for assistance or try the chat function on the website.

 

  • You will receive a confirmation email when your hold is processed by staff.  Please allow 24-hours for your hold to be processed. After that, you are welcome to come to the BWG Library any time Monday, Tuesday or Friday from 12:00 p.m. to 3:00 p.m. or Thursday from 3:00 p.m. to 7:00 p.m.  You will have one week to pick up your materials, after which your holds will be cancelled.

 

  • When you arrive at the Library, park in the designated parking spaces and do not block the flow of traffic.  There will be signs indicating where to park. Please remember to bring your library card or make sure you have your library card number with you. You will need this to get your materials. 

 

  • Call the Library to let the librarians know you have arrived.  The phone number (905-775-3328 ext. 6100) will be displayed in the parking lot.  If the line is busy, please leave a message and remain in the car and we will return your call.

 

  • A librarian will place your materials on a table just outside the sliding doors at the front of the Library for you to pick up.  

 

  • For the health and safety of staff and borrowers, please remain in your car or behind the yellow line until the librarian has gone back into the building.

Downloadable Instructions

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Click the image to download a pdf of our Curb SIde Pickup procedures.

FAQs

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What are your hours of operations? 

Our hours of operation are Monday, Tuesday and Friday from 12:00 p.m. to 3:00 p.m. and Thursday from 3:00 p.m. to 7:00 p.m. 

 

Do I need to wait to be notified about my holds being ready to pick up? 

Yes, the Library will contact you by email, or phone if you do not have email, and let you know that your hold will soon be ready. When you receive that email, please give us 24-hours to process the material. After that you can come anytime during hours of operation to pick up your material. 

 

Your terms and conditions require that I call when I arrive at the Library, but I do not have a phone. What can I do? 

Please call us from home. Let us know you are coming and we will arrange a specific time for your pick up. 

 

Will we be offering ILLO services? 

No. Unfortunately at this time, we are unable to reinstate ILLO. However, items that are currently in the building will be loaned. 

 

Can you ensure when material will become available? 

No. Unfortunately due to the limitations of the current situation we can not provide a timeline for when material will become available.

 

Are your drop boxes open? 

Yes, we will be accepting returns through our drop box. However, we request that patrons respect physical distancing when returning materials. In order to encourage physical distancing, strict due dates and fines will be suspended. Please do not leave returns on the curbside pick up table. 

 

I have returned my materials – why are they still on my account? 

Materials will stay on a patron account for the duration of the quarantine which is a minimum of 72-hours, but may take staff longer depending on the volume of returns.

 

I have donations – Can I drop them off? 

No. At this time we are unable to accept donations. 

 

Can I pick up materials for friends and family? 

Yes, you can pick up material for friends and family. You need to have or know their library card number and you must bring that information with you when you come to pick up their material. 

 

Can I cancel my reservation? 

Yes, if you no longer want your reservation, you can respond to the email we send 24-hours before your reservation is ready and let us know to cancel it. You can also contact us by phone at 905-775-3328 ext. 6109 or cancel by from within your online account.

 

Can I get all my reservations at once? 

Your email will let you know what is available for you. Unfortunately, we can not guarantee when items will become available and can not ensure that all your reservations will be available at the same time.